Agents / Messaging platforms

Messaging platform agent

Verified, two-way customer service on WhatsApp and beyond

Two-way WhatsApp support with OTP verification, rich buttons, document sharing and proactive notifications, plus Messenger, Teams and voice from the same agent.

Get started free Request a demo

WhatsAppMessengerMicrosoft TeamsVoice

✓Your businessOfficial business account

Hi, what’s my card balance?

For your security, please enter the OTP sent to •••• 4821.

482913

Verified ✓ Your available balance is shown in your secure statement.

Mini statementBlock card

Sample conversation

Trusted by

Organisations in banking, hospitality, retail, food and technology work with koronik.ai.

Capabilities

Secure messaging that gets things done

Customers get verified, two-way service in the apps they already use, and your agent completes the request instead of just answering it.

Verified business messaging

Run on an official, verified business account so customers know they are talking to you.

OTP verification

Confirm identity with one-time passcodes before sharing balances, orders or personal details.

Rich buttons and quick actions

Offer one-tap actions such as mini statements, order tracking or blocking a card.

Document sharing

Send statements, invoices and confirmations straight into the chat.

Proactive notifications

Reach customers first with alerts, reminders and status updates.

Document OCR

Reads handwritten and printed forms, IDs, passports and invoices sent in chat, validates every field and submits it via API.

How it works

From customer message to completed task

Four steps, around ten minutes, no engineering project.

Define the agent

Pick a template, set the role and add your own rules, such as never quoting a figure that is not in the knowledge base.

Add your knowledge

Crawl your website, upload files or paste text. Sources re-crawl nightly so answers stay current.

Test it

Ask the five questions you get every day. Anything the agent misses tells you exactly what to add.

Connect and go live

Connect your WhatsApp Business number, Messenger, Teams or voice line from the console. Changes apply without redeploying.

app.koronik.ai

Console screenshot coming soonMessaging Platform Agent in the Koronik.AI console

The Messaging Platform Agent as your team sees it in the Koronik.AI console.

One context, every channel

Carries full context across web, social, messaging and voice

A customer can start on WhatsApp, continue on your website and finish on a call. The agent remembers the conversation and picks up where it left off.

✓Session memory across channels
✓Live-agent handover with full context
✓Managed AWS, your own AWS account or on-premises deployment

Works on

WebMessengerFacebookInstagramWhatsAppLinkedInTeamsVoice

WhatsApp · “Where is my order?”AI resolved

Web chat · same customer, same contextRemembered

Sample conversation flow for illustration.

Security & governance

Autonomy your compliance team can sign off on

Built for regulated industries, with the controls auditors ask about first.

No made-up answers

Responses come only from your verified knowledge base, never generic internet content.

Live-agent handover

Escalates to your staff with the full conversation and context.

Encrypted and controlled

AES-256 at rest, TLS 1.3 in transit, role-based access with MFA.

Protected and audited

AWS WAF and DDoS protection, full audit logs, GDPR-aligned data handling.

Deploy your way

Managed AWS, your own AWS account or fully on-premises, with in-country data residency.

No-code operations

Business teams update knowledge and behaviour daily without engineering support.

65%Reduction in operating costs

Customer result

Islami Bank Bangladesh

IBBL handles a high volume of balance checks, statements and support queries across branches, social media, Messenger and WhatsApp with Koronik.AI.

Read the IBBL story →

Questions & answers

Frequently asked questions

Which messaging platforms are supported?

WhatsApp Business, Facebook Messenger, Microsoft Teams and voice, alongside your website chat and social channels, all from one agent and one console.

How is sensitive information protected?

Sensitive requests can require OTP verification. Data is encrypted with AES-256 at rest and TLS 1.3 in transit, with role-based access and MFA for your team.

Can the agent send proactive messages?

Yes. It can send proactive notifications such as alerts, reminders and status updates, alongside two-way support.

Can a person take over?

Yes. Live-agent handover escalates to your staff with the full conversation and context.

Where does our data live?

You choose: managed AWS, your own AWS account or fully on-premises, with in-country data residency.

More agents

Explore other Koronik.AI agents

Website Chat AgentHuman-like conversations on your website Social Media AgentDMs, comments and mentions, handled

Estimate your savingsTry the Messaging Platform Agent ROI calculator

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Included in every plan, from FreeSee plans and pricing

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Get Started

Meet your customers where they already message

Start free with no time limit, or book a demo with our team. Also available through AWS Marketplace.