Agents / Social media

Social media agent

Reply to every DM, comment and mention, automatically

Replies to Messenger and Instagram DMs, answers public comments under your posts and engages professional audiences on LinkedIn, moving sales questions into private chat.

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FacebookMessengerInstagramLinkedIn

fYour brandSponsored · 2h

Rafiq H.Is the blue kurta available in XL?

Your brand AI replyYes Rafiq, XL is in stock! We’ve sent you the link in Messenger.

SadiaDelivery to Chattogram?

Your brand AI replyYes, 2–3 days. Delivery charges are shown at checkout.

Sample conversation

Trusted by

Organisations in banking, hospitality, retail, food and technology work with koronik.ai.

Capabilities

One agent for every social channel

Chat, comments, listening and publishing, all running on the same knowledge base and managed from one console.

Facebook and Instagram

Answers Messenger conversations, Instagram DMs and public comment threads in your brand voice.

LinkedIn engagement

Answers comments on company posts and qualifies B2B leads in direct messages, then adds them to your CRM.

Comment to private chat

Moves sales and account questions from public comments into private messages automatically.

Social listening

Tracks brand mentions across public social channels, scores sentiment and alerts your team before a complaint spreads.

Unified social inbox

Publish posts, reply to messages and comments, and assign conversations across all channels from a single dashboard.

Team handover and assignment

Route conversations that need a person to the right teammate, with the full thread attached.

How it works

From customer message to completed task

Four steps, around ten minutes, no engineering project.

Define the agent

Pick a template, set the role and add your own rules, such as never quoting a figure that is not in the knowledge base.

Add your knowledge

Crawl your website, upload files or paste text. Sources re-crawl nightly so answers stay current.

Test it

Ask the five questions you get every day. Anything the agent misses tells you exactly what to add.

Connect and go live

Connect your Facebook, Instagram and LinkedIn pages from the console and the agent starts replying.

app.koronik.ai

Console screenshot coming soonSocial Media Agent in the Koronik.AI console

The Social Media Agent as your team sees it in the Koronik.AI console.

Listening and unified inbox

Know what people say about you, and answer it

Every mention, comment and message lands in one inbox, scored for sentiment, so your team only steps in when it matters.

✓Sentiment scoring on brand mentions
✓Urgent alerts before a complaint spreads
✓Publish, reply and assign from one screen

1,284Mentions this week

72%Positive

3Urgent alerts

“Card blocked at the airport, no one answering”Alert sent

“Got my answer in seconds on WhatsApp”Positive

@tanvir · Need a refundAssigned · Rina

Price for the 2kg pack?AI replied

Sample dashboard data for illustration.

Security & governance

Autonomy your compliance team can sign off on

Built for regulated industries, with the controls auditors ask about first.

No made-up answers

Responses come only from your verified knowledge base, never generic internet content.

Live-agent handover

Escalates to your staff with the full conversation and context.

Encrypted and controlled

AES-256 at rest, TLS 1.3 in transit, role-based access with MFA.

Protected and audited

AWS WAF and DDoS protection, full audit logs, GDPR-aligned data handling.

Deploy your way

Managed AWS, your own AWS account or fully on-premises, with in-country data residency.

No-code operations

Business teams update knowledge and behaviour daily without engineering support.

65%Reduction in operating costs

Customer result

Islami Bank Bangladesh

IBBL handles large-scale social media interactions, including Facebook comments and Messenger chats, well beyond office hours with Koronik.AI.

Read the IBBL story →

Questions & answers

Frequently asked questions

Which social channels does the agent support?

Facebook pages and Messenger, Instagram DMs and comments, and LinkedIn company pages and messages. All of them run on the same knowledge base and console.

Does it reply to public comments?

Yes. It answers comments under your posts and can move sales or account questions into a private message so personal details stay out of public threads.

Can my team take over a conversation?

Yes. Conversations can be handed over or assigned to a teammate from the unified inbox, with the full history attached.

What does social listening do?

It tracks brand mentions across public social channels, scores sentiment and alerts your team about urgent or negative posts before they spread.

Do I need coding skills?

No. You connect your pages from the console, add your knowledge and choose how the agent should behave. No engineering project is needed.

More agents

Explore other Koronik.AI agents

Website Chat AgentHuman-like conversations on your website Messaging Platform AgentVerified WhatsApp and messaging support

Estimate your savingsTry the Social Media Agent ROI calculator

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Included in every plan, from FreeSee plans and pricing

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Get Started

Turn every comment into a conversation

Start free with no time limit, or book a demo with our team. Also available through AWS Marketplace.